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Frequently asked questions

Why choose Upper Echelon Visuals?

Local Expertise: As a Raleigh-based firm, we have a deep understanding of the local market and how to best showcase properties in this vibrant area.​

Custom Visual Strategies: We work closely with you to create bespoke media that aligns perfectly with your marketing goals and target audience.​

Exceptional Quality: Stand out from the competition with our commitment to excellence and attention to detail in every shot, clip, and tour.

What services do you offer for real estate professionals?

We offer a comprehensive range of services tailored to meet the diverse needs of real estate professionals. For a full list of our services, please visit our Services page. There, you'll find detailed information on our photography, video productions, virtual tours, custom marketing videos, and more. We're here to provide you with everything you need to elevate your real estate marketing game and achieve your business goals.

How many years of experience does Upper Echelon Visuals have?

Upper Echelon Visuals was founded in 2015, bringing with it years of experience in providing high-quality visual marketing solutions for real estate professionals. With a strong foundation built on expertise, creativity, and innovation, we continue to serve our clients with excellence and dedication, ensuring that every project meets and exceeds their expectations.

Can you explain the process for booking a shoot?

Booking a shoot is easy! Simply visit our online scheduling system to choose a date and time that works for you. If you have any specific requests or questions, feel free to send an email to Brandon@upperechelonvisuals.com. We're here to make the process as seamless as possible.

What payment methods do you accept?

We accept a variety of payment methods, including all major credit and debit cards, PayPal, Cash App, Venmo, checks, and cash. You can conveniently make payments using any of these methods. Please note that there is a 2.9% fee associated with all credit card transactions. If you have any questions about payment options or need assistance with the payment process, feel free to reach out to our team for assistance.

What is your turnaround time?

Our turnaround time varies depending on the service you require. For property photos, you can expect delivery within 24 hours. Property videos and measuring services typically have a turnaround time of 48 hours. For marketing videos, the turnaround time varies depending on the complexity of the project. Need your content sooner? We offer rush services with next-day turnaround options available for an additional fee.

How many photos will I receive?

At Upper Echelon Visuals, we don't believe in putting an artificial limit on the number of photos you'll receive. Our goal is to provide comprehensive coverage of every aspect of your property, ensuring that every detail receives the same level of unwavering attention. In short, we aim to deliver more than you'll need to effectively showcase your listing. However, if you prefer a curated selection of photos rather than receiving everything, we're happy to accommodate your preferences. Just let us know, and we'll tailor our deliverables to meet your specific needs.

Do you offer revisions on completed projects?

Absolutely! While we aim to deliver exceptional results on the first try, we understand that revisions may sometimes be necessary to ensure your complete satisfaction. That's why we offer unlimited revisions on all our products. Your happiness is our top priority, and we're committed to working closely with you to make sure every aspect of the project meets your expectations. Just let us know what changes you'd like to make, and we'll gladly accommodate your requests until you're completely satisfied with the final outcome.

Do you provide amenity or neighborhood photos?

We provide neighborhood and amenity photos as a complimentary add-on upon request. We understand the importance of showcasing not only the property itself but also the surrounding amenities and neighborhood attractions. We ask that the agent inform us beforehand of any specific additional shots they would like us to capture beyond the home itself. This ensures that we can tailor our photography to best meet your needs and highlight the unique features of the neighborhood to attract potential buyers.

Do I get a branded version?

Yes, absolutely! We provide branded versions of all our deliverables at no extra charge. Simply email us your branding information, including logos, contact details, and any other relevant information, and we'll incorporate it into your materials. Whether it's photos, videos, virtual tours, or marketing materials, we ensure that everything reflects your brand identity and helps you make a memorable impression on potential clients.

Do you work with new agents?

Yes, we proudly work with agents at all stages of their career, including new agents. Whether you're just starting out or have years of experience, we're here to support you in achieving your real estate goals. Our services are tailored to meet the needs of agents at every level, and we're dedicated to helping you succeed in the competitive real estate market.

What if the weather is bad the day of the appointment?

If the weather doesn't cooperate on the day of your appointment, don't worry! We offer free blue-sky replacements for cloudy days, ensuring that your photos still showcase your property in the best possible light. If the weather is significantly worse and we need to reschedule, we'll do our best to accommodate you at no extra charge. Your satisfaction is our priority, and we're committed to delivering high-quality results regardless of the weather conditions.

Is video worth it on an empty or unstaged home?

Absolutely! Video services are definitely worth considering for empty or unstaged homes. Videos allow potential buyers to get a comprehensive view of the space and its potential. We can use cinematic video techniques and aerial drone footage to highlight the architectural features, layout, and flow of the property, helping buyers visualize themselves living in the space. Additionally, videos can showcase the neighborhood and surrounding amenities, adding value to the overall listing presentation. Whether a property is staged or empty, video services can effectively showcase its unique qualities and attract more interest from potential buyers.

Should I choose video, Matterport, or both?

The choice between video, Matterport, or both depends on your specific marketing goals and the preferences of your target audience. Video offers a dynamic and engaging way to showcase properties, providing a visually appealing experience that can capture the attention of potential buyers. On the other hand, Matterport virtual tours offer an immersive, interactive experience that allows viewers to explore properties at their own pace and from any device.

If you're looking to highlight the key features and selling points of a property in a visually stunning way, video may be the preferred option. However, if you want to provide potential buyers with a more detailed and interactive experience, Matterport virtual tours can be an excellent choice.

Ultimately, combining both video and Matterport virtual tours can provide a comprehensive marketing strategy that appeals to a wider range of buyers. By offering both options, you can cater to different preferences and ensure that your listings stand out in a competitive market.

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Follow Our Work On Instagram - Construktion X Webflow Template
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Follow Our Work On Instagram - Construktion X Webflow Template
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Follow Our Work On Instagram - Construktion X Webflow Template
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